Support

If you never linked an Apple or Google account, the kingdom was tied to an anonymous account on that device, and reinstalling can leave it behind. Open the Profile tab and sign in with Google or Apple. That is what makes progress survive a lost or wiped device in future.

If you did link one, sign in with the same provider and your kingdom should return. If it does not, email us with the sign-in address.

First, reopen the game while online. Unfinished purchases are re-delivered automatically on launch, and a purchase interrupted by a crash or a dropped connection usually resolves itself this way. The Restore purchases button in the shop does the same on demand.

If it still has not arrived, email us with the store receipt or order number and we will sort it out directly. That is faster than a refund.

Refunds are handled by Apple and Google, not by us. We cannot issue one on their behalf. Use the store’s own refund process from your purchase history.

If the problem is that something did not arrive rather than that you changed your mind, please write to us first; we can usually fix that in a day.

A lost siege costs one heart, and hearts come back on their own over time, up to your flask’s limit. The first three sieges of every chapter are free to fail while you learn it, and a siege you have already won is always free to replay.

If you are out, you can wait, watch a video for two, or spend gems. Buying a bigger flask raises the limit permanently.

That means no advert was available at that moment. Fill varies by country, by time of day, and by how many you have already seen today. The game keeps trying in the background, so it usually starts working again on its own.

You never need to watch an advert to finish the game. Every one is optional, and nothing is locked behind them.

Open the Profile tab and tap Hide my groove in the boards section. Your card is withdrawn and your keeper name stops being visible to other players. You keep the name inside your own game.

Settings (the gear icon on the Home or Profile screen), then Privacy & ad choices. On iOS, the separate tracking permission lives in iOS Settings › Privacy & Security › Tracking.

See deleting your account and data. Note that deleting the app alone does not delete what is on our servers.

Names have to be unique, and we filter ones that impersonate someone, read as harassment, or contain characters that break other players’ entries on the board.

A refused name is not taken from you. You keep it inside your own game and appear on the boards under a generated handle instead.

Open their kingdom from the boards and tap Report name. We review every report, and a name that breaks the rules is replaced with a generated handle. You will not be told who reported it, and they will not be told it was you.

Yes. Every siege runs on your phone with no connection. The boards, visiting other kingdoms, the shop, rewarded videos, and signing in or deleting your account need a connection, and the daily bonuses need you to go online once to unlock them.